‘Work culture is the most decisive of all determinants of public-service ethics, because it operates daily and invisibly.’ Discuss with reference to the 2nd ARC’s recommendations on civil-service reform.
Subtopic: Section A · Public/civil service values · Work culture
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Define: work culture as the shared, often unwritten, norms of an office; it shapes what gets rewarded, ignored or punished.
Illustrate: file-pushing, 9-to-5 ritualism, 'chai-pani' tolerance.
Apply: 2nd ARC 10th Report; Mission Karmayogi; e-Office adoption.
Conclude: culture eats strategy; ethics codes are inert without leadership modelling.
- 2nd ARC 10th Report — Refurbishing of Personnel Administration
- Edgar Schein — three layers of culture (artefacts, espoused values, basic assumptions)
- Nolan principle of leadership — leaders set the tone
- Mission Karmayogi 2020 — competency, behaviour, attitudinal shift
- e-Office adoption across Central and State secretariats 2014-25
- PRAGATI monthly review 2015 — accountability culture